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WORKFORCE MANAGEMENT

A contact centre is only as good as its staff. Invest in this critical resource with our state-of-the-art workforce management solutions.

Interaction recording is available for a wide range of applications. From recording important details about a meeting with a business partner or an audit trail to query disagreements with customers, Silver Lining has you covered.

This technology is also useful as a monitoring tool to develop your staff customer service skills as well as drive new sales through better techniques. Staff can also benefit from built-in scheduling tools.

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84

percent

This is the amount of polled customers who were willing to pay more for better customer service.

What is a..._

What is workforce management?

We allow organisations to capture and analyse every customer interaction, which enables better coaching and growth opportunities for employees. This comprehensive data snapshot can be utilised for voice, video or text based contact centres.

This is possible through more than just recording conversations across all your communication channels. We also offer accurate, real-time, transcription for voice and video into text, which can be delivered along with the recording to any device.

What are the benefits_

What are the benefits?

  • Call and screen recording
  • Real-time status boards
  • Scheduling tools for employees
  • Better coaching with speech analytics

Get the most from your workforce today. All it takes is a quick phone call.

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