Skip links

OMNI CHANNEL CALL CENTRE CHAT SOLUTIONS

Potential customers are everywhere. Now your business can be everywhere too, with our omni channel call centre chat software. 

Potential customers are everywhere. Now your business can be everywhere too, with our omni channel call centre chat software. 

To truly succeed these days, a business has to be everywhere. Your customers should be able to email you, call you, or even have a chat with a customer service representative via a pop-up on your website. 

When these communication channels are integrated into one frictionless experience, that’s called and omni channel service. 

At Silver Lining, our social chat solutions allow you to offer an omni channel approach your customers are sure to love. 

See Our Suppliers

75

percent

This is the amount of UK consumers who, in a survey, said they hate to repeat themselves when trying to resolve an issue with a company.

What is a..._

What is Omnichannel?

Omni channel is a content strategy where various communication channels such as voice, webchat, and email work in tandem to provide a seamless customer service experience. Their supporting resources are designed and orchestrated to cooperate.  

While similar to multichannel in that an organisation may have multiple channels to communicate with its customers, omni channel is different in that those channels are not siloed from one another. This means a customer can have a webchat, then follow up with a phone call and never need to repeat information. 

Of course, to make that happen, you need your call centre chat software integrated with other social chat solutions. That’s where we can help. 

What are the benefits_

What are the benefits of omni channel call centre chat solutions? 

  • Improved customer service
  • Seamless customer journey
  • Increased revenue potential
  • Communications expertise

Our call centre chat software offers you the tools you need to respond to your customers in an omni channel way, wherever they are. Get in touch today and find out how we can help. 

Contact Us