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OMNI-CHANNEL SOLUTIONS

Potential customers are everywhere. Now your business can be everywhere too, with our omnichannel solutions.

Everyone knows that to succeed these days, a business has to be everywhere. Your customer should be able to email you, phone you, or even have a chat with a customer service representative via a pop-up on your website.

But did you know that all these communication channels can be integrated into one frictionless experience? Silver Lining puts its telecommunications and IT expertise to the test with an omnichannel approach your customers are sure to love.

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75

percent

This is the amount of UK consumers who, in a survey, said they hate to repeat themselves when trying to resolve an issue with a company.

What is a..._

What is Omnichannel?

Omnichannel is a content strategy where various communication channels such as voice, webchat, and email work in tandem to provide a seamless customer service experience. and their supporting resources are designed and orchestrated to cooperate. 

While similar to multichannel in that an organisation may have multiple channels to communicate with its customers, omnichannel is different in that those channels are not siloed from one another. This means a customer can have a webchat, then follow up with a phone call and never need to repeat information.

What are the benefits_

What are the benefits?

  • Improved customer service
  • Seamless customer journey
  • Increased revenue potential
  • Communications expertise

We have the tools you need to reach your customers wherever they are. Get in touch today and find out how we can help.

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