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CONTACT CENTRE SOLUTIONS

Contact centres are often the first impression your all-important customers get of your business. Therefore, having the right tools to provide stellar customer service is critical. That’s where we come in.

We can help you enhance agent and supervisor productivity, enabling customer requests to be handled quickly and efficiently. This frees up your management team to focus on business improvement. With our solutions you can simplify your call centre operations through the use of technologies that seamlessly integrate with your existing IT infrastructure and deploy them reliably across multiple locations.

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$72

billion

This is the projected value of the contact centre software market by the year 2027.

Omni Channel

Omnichannel involves the integration and orchestration of channels. Engaging across all the channels someone chooses to use is often more efficient than using single channels in isolation.

Workforce Optimisation

Our services will help you to better understand where your business can really step up and outshine the competition. Capture, organise, and plan around the data you need to stay on top of, all in one central location.

Workforce Management

As part of our Workforce Optimisation suite, our solutions help you maximise the full benefits of recording customer interactions, pro-actively analyse the data, drive quality, ensure best practice and unlock a wealth of insights to guide your future.

PCI

PCI

Our solution ensures PCI compliance for your voice transactions and protects your business from card payment fraud; we ensure no card information is ever seen or heard by the call recipient. This is achieved without interruption to the phone conversation and without any need to pause, suppress or manipulate voice recordings.

Collaboration

Being able to communicate across the globe is increasingly more important. We offer fast, reliable conferencing options to help you stay connected to the employees and customers that keep your business moving. This includes video and audio conference calling options.

SIP

SIP

We provide business telephone lines, from single lines to multi-site installation, we have a range of solutions to suit your individual requirements. ISDN, PSTN, IP Direct, Local Loop Unbundling and SIP Trunks are just a few of the solutions we provide to maximise your communications.

Inbound

Let us set you up for success with our bespoke inbound call control options. From call queuing and hold music solutions to our efficient and reliable auto attendant, we offer everything you need to elevate your customers’ experience.

Your contact centre deserves the very best IT support. Luckily, it’s just a quick click away.

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