Data Subject – any living person.
Third Party – another company who Silver Lining Convergence Ltd works with to provide services to the Data Subject.
Personal Identifiable Information – data belonging to the Data Subject that can be used to uniquely identify them.
Data Controller – any organisation that stores Personally Identifiable Information, E.g. Silver Lining Convergence Ltd.
Data Processor – any organisation that works on (processes) Personally Identifiable Information.
How we obtain your data
Silver Lining Convergence Ltd collects data from the Data Subject during the usage of this website. Some of that data may be Personally Identifiable Information. This may be entered into web forms or provided to the website by the browser (such as IP address).
Silver Lining Convergence Ltd may also obtain Personally Identifiable Information about the Data Subject from a Third Party as part of a contract to work with that data.
Silver Lining Convergence may also obtain Personally Identifiable Information via call back request forms or newsletter sign ups.
How we use your data
Silver Lining Convergence Ltd primarily uses data from the Data Subject either to serve a contract between Silver Lining Convergence Ltd and the Data Subject, or to provide necessary functionality on this website.
Silver Lining Convergence Ltd may also collect additional data to satisfy other legal requirements, such as is required for e-commerce.
In the instance of a call back request, Silver Lining Convergence will upload your details to our CRM system and pass the call back request to an appropriate employee to call you to give you more information.
Third Parties which have access to the data collected
Silver Lining Convergence Ltd works with several Third Parties to provide the service the Data Subject receives.
In all cases there is either an explicit contract in place between Silver Lining Convergence Ltd and the Third Party, Terms and Conditions or another legally binding relationship.
The data will likely be shared with:
Google Analytics collects information anonymously; it reports website trends without identifying individual visitors. The cookies store information such as the number of visits to the website and what site referred the visitor to the web page. We use the information to view reports about how visitors interact with the website and to help us improve the website. A different set of cookies is used for each website, and visitors are not tracked across multiple sites.
Information about these cookies and how to reject or delete them: http://www.google.co.uk/intl/en/analytics/privacyoverview.html and http://www.google.com/intl/en/policies/privacy/ads/#toc-analytics.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
Please be aware that social media sites may place a cookie on your computer when sharing/liking our content. As these are third party websites please refer to their cookie policies for further information.
The data is also rarely shared with the following:
Mobile phones – our staff may enter your contact number into their phones for the purpose of a meeting and will then erase the number after the meeting.
Silver Lining Convergence Ltd does not share your data with any Third Parties for marketing purposes unless the Data Subject has explicitly opted in.
Third Party Cookies
Silver Lining Convergence Ltd can largely operate without the use of third party cookies. However, in many cases third party cookies improve the website experience.
Silver Lining Convergence Ltd will not add social sharing buttons to the page unless the Data Subject has explicitly opted in to social cookies.
Silver Lining Convergence Ltd will not include any tracking systems unless the Data Subject has explicitly opted in to tracking cookies.
Silver Lining Convergence Ltd will allow Google Analytics to operate on this website in order to provide necessary anonymous analytical data. This may result in a small amount of Personally Identifiable Information being collected but this is only used as statistics and not for identification purposes.
Data Security and Storage
Silver Lining Convergence Ltd will store data for only as long as necessary to fulfil the purpose for which it was obtained. Some data may be held for longer if it is either held on other systems that have not been updated, in backup data that has not expired or because of another lawful basis.
Silver Lining Convergence Ltd takes security seriously and makes use of technology where feasible to secure data and protect against breaches.
Personal data protection principles
We adhere to the principles relating to processing of Personal Data set out in the GDPR (as follows) which require Personal Data to be:
(a) processed lawfully, fairly and in a transparent manner (Lawfulness, Fairness and Transparency)
(b) collected only for specified, explicit and legitimate purposes (Purpose Limitation)
(c) adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed (Data Minimisation)
(d) accurate and where necessary kept up to date (Accuracy)
(e) not kept in a form which permits identification of Data Subjects for longer than is necessary for the purposes for which the data is processed (Storage Limitation)
(f) processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage (Security, Integrity and Confidentiality)
(g) not transferred to another country without appropriate safeguards being in place (Transfer Limitation)
(h) made available to Data Subjects and Data Subjects allowed to exercise certain rights in relation to their Personal Data (Data Subject’s Rights and Requests).
Data Subject’s rights and requests
Data Subjects have rights when it comes to how Silver Lining Convergence Ltd handles their Personal Data. These include rights to:
(a) withdraw consent to processing at any time
(b) receive certain information about the Data Controller’s Processing activities
(c) request access to their personal data that we hold
(d) prevent our use of their personal data for direct marketing purposes
(e) ask us to erase personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or to rectify inaccurate data or to complete incomplete data
(f) restrict processing in specific circumstances
(g) challenge processing which has been justified on the basis of our legitimate interests or in the public interest
(h) object to decisions based solely on automated processing, including profiling (ADM)
(i) prevent processing that is likely to cause damage or distress to the Data Subject or anyone else
(j) be notified of a personal data breach which is likely to result in high risk to their rights and freedoms
(k) make a complaint to the supervisory authority
(l) receive or ask for their personal data to be transferred to a third party in a structured, commonly used and machine-readable format.
Contacting the Data Protection Officer (DPO)
If you have any concerns about how Personally Identifiable Information is used by Silver Lining Convergence Ltd please contact the Data Protection Officer:
Silver Lining Convergence have no legal requirement to appoint a Data Protection Officer, however we take data security seriously and have designated Russell Dickinson our Finance Director, to oversee all aspects of GDPR and any data protection regulations.
If you would like to opt out from further communications, please click here. Please note we will keep your email address on file to make sure you aren’t contacted again.