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Vacancy: Customer Service Account Manager

Do you have any experience in the IT industry?  Do you have an administration experience?  Due to expansion we are looking for a dynamic customer champion. Your core focus will be assisting the Account Management (AM) team with their tasks and activities daily.

Salary: £20,000 to £23,000 per annum depending on experience
Position Type: Full Time
Hours of work: 40 hours per week, Monday – Friday, 08:30 – 17:30 or 09:00 to 18:00

The Company

We want our company to be the place you want to work. We want you to love your job. Because when you love your job, you’ll do great things. Come and do great things with us and be part of an exciting, growing business that balances success and innovation. Silver Lining is a professional award-winning IT service provider based in Fareham, reaching a customer base over the UK.   We pride ourselves on being a fun and fair place to work, to provide the best customer service, to remember that success is a blessing and as a result, we regularly hold charity days at our Head Office and have won Contribution to the Community Award 2 years in a row!

Summary of the Role

As a customer champion, you must be a highly organized, motivated individual and a natural self-starter. You must use your initiative to work effectively, thrive on working in a fast-paced environment, have strong customer service skills and be willing to go the extra mile. The ideal candidate will have the ability to work with other team members and departments to assist the AM Team with client requests, project and pricing requests, have excellent communication skills and act in a professional manner.

Job responsibilities:

  • Supporting the Account Management Team with pricing and proposals for some of Silver Lining’s key customers
  • Liaising with internalteams including Marketing, Customer Operations and Support on behalf of the AM team.
  • Managing the AM team inbox.•Assisting the AM team completing administrative work as required (Expenses, Travel, Accommodation etc.)
  • Scheduling Customer Quarterly reviews for the AM Team
  • Achieving monthly and quarterly KPI’s
  • Effectively prioritise personal and AM team time management
  • You may be required to attend industry events and expos with the AM Team

Person specification:

The ideal candidate will have a great balance of the following skills and a passion to learn; we advocate an open, friendly learning environment and this is a fantastic opportunity to extend your knowledge and experience.

  • A proven track record in customer services
  • Ability to demonstrate strong customer service skills
  • Ability to work in a fun, fast paced environment
  • Office Based


  • Exposure to customer quotation and order processing
  • Previous Administration Experience


  • A driving licence is essential, as the role may include some travel to customer sites and industry events
  • Previous experience in the IT industry is desirable but not essential.

Company Benefits

  • Great career progression opportunities
  • On-site parking
  • 20 days holiday per annum + bank holidays (You will also receive one extra day holiday per year of service up to 25 days)
  • Pension scheme
  • £20pm for team building activities
  • Company days and outings
  • Team quizzes every week
  • The chance to be a part of an exciting, growing business that balances success and innovation.
  • Chance to further your career working for a professional, award winning IT service provider with ISO accreditations (9001, 27001, 18001, 14001)

This role is primarily office based; however, you may be required to visit customer site, industry and networking events alongside the account management team.

Apply now:

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