SpliceCom Vision is a suite of software applications that have been singularly designed to operate with the Splicecom maximiser IP Business Telephone System.
Vision’s design means that in conjunction with maximiser, it operates as a single entity, providing detailed reporting and information upon which sound business decisions can be based.
Vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing employee productivity and reducing operational costs.
Developed to deliver a single seamless solution with SpliceCom’s Maximiser OS based business telephony platforms, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of your inbound call centre operation.
- Ideal for every requirement, from simple Help Desks to virtual distributed Call Centre.
- Scales from one agent upwards in increments of one
- Dynamic resource allocation to meet SLAs
- Automatic and/or manual priority control for queuing calls
- Totally transparent operation across multiple sites
- Homeworking Agent support
- Developed in-house by SpliceCom to work with Maximiser OS platforms
- Easy to Configure
- Highly informative historical reporting.
- Scheduled Reports Engine allows chosen reports to be automatically emailed to multiple recipients.
- Real-time nature of Vision Reports allows reports to be generated on the go.
- Allows you to pre-define staffing levels.
- Cost analysis information.
Real Time Information
- Graphs reflecting queue statistics perfectly complement tile counters for an accurate snap shot of Queue call flows.
- Call Centre module adds 9 Agent tiles and 12 Call Centre Queue tiles to the standard Vision Live bundle.
- Monitor real-time performance from a SmartPhone, Tablet, PC or traditional wall mounted screen.
- Business critical information is now available in real-time via any location.
- Tiles can be colour coded for thresholds and alarms
- Powerful real-time business management tool.
- Optimal solution for mandatory call recording.
- Single or Multi-site coverage.
- Fully integrated with Maximiser OS for end-point, mobile and trunk recording.
- Centralised recording storage/archive.
- Encrypted Recordings for security.
- Compliance with FCA and PCI DSS requirements.
- Fully integrated with Vision Reports for;
- Comprehensive Search engine
- Notification of recording with playback
- Recording activity report log
- Permissions based access for security.
SpliceCom deliver Advanced Business Communication solutions for every type of organisation, irrespective of their industry, size or geography.
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