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SpliceCom Vision

SpliceCom Vision is a suite of software applications that have been singularly designed to operate with the Splicecom maximiser IP Business Telephone System.

Vision’s design means that in conjunction with maximiser, it operates as a single entity, providing detailed reporting and information upon which sound business decisions can be based.

Reporting


Call Centre

splicecom vision

Vision Call Centre helps businesses to meet and beat the service level expectations of their customers, whilst at the same time, increasing employee productivity and reducing operational costs.

Developed to deliver a single seamless solution with SpliceCom’s Maximiser OS based business telephony platforms, Vision Call Centre combines advanced call routing with state-of-the-art reporting and management to optimise every aspect of your inbound call centre operation.

  • Ideal for every requirement, from simple Help Desks to virtual distributed Call Centre.
  • Scales from one agent upwards ­ in increments of one
  • Dynamic resource allocation to meet SLAs
  • Automatic and/or manual priority control for queuing calls
  • Totally transparent operation across multiple sites
  • Homeworking Agent support
  • Developed in-house by SpliceCom to work with Maximiser OS platforms
  • Easy to Configure

Reports

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Vision Reports allows automatic or manual generation of historical reports, providing a wealth of information on all aspects of a call centre’s performance. These reports provide accurate and detailed information for operational reviews and future business planning for separate queues / campaigns / products or services, individual agents and overall Call Centre performance.
 
With 30 pre-defined Call Centre reports provided (in addition to the 29 standard reports), covering Agent, Call and Queue activity and performance.
 
Vision Call Centre Reports can be run at any time, from anywhere, via a standard web browser. A Scheduled Report feature allows specific reports to be run on a pre-determined day/time and emailed to single or multiple contacts.
  • Highly informative historical reporting.
  • Scheduled Reports Engine allows chosen reports to be automatically emailed to multiple recipients.
  • Real-time nature of Vision Reports allows reports to be generated on the go.
  • Allows you to pre-define staffing levels.
  • Cost analysis information.

Real Time Information

Wall Boards

Wall BoardsVision Live provide a wealth of Real Time information for Supervisors, Administrators and Business Managers. Being browser based, Vision Live can be deployed as a wallboard, when displayed on a large Plasma or LCD screen, or as a Call Centre “dashboard” on any PC, smart phone or tablet.
 
Delivering real time information on your Call Centre performance to those that need it, wherever they are, Vision Live allows potential issues to be identified and resolved before they can impact operations. Vision Live provides the information that enables Call Centres to optimise their resources for maximum productivity, so facilitating a smooth running operation.
  • Graphs reflecting queue statistics perfectly complement tile counters for an accurate snap shot of Queue call flows.
  • Call Centre module adds 9 Agent tiles and 12 Call Centre Queue tiles to the standard Vision Live bundle.
  • Monitor real-time performance from a SmartPhone, Tablet, PC or traditional wall mounted screen.
  • Business critical information is now available in real-time via any location.
  • Tiles can be colour coded for thresholds and alarms
  • Powerful real-time business management tool.

 

Call Recording

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Vision Record seamlessly integrates mandatory and/or manual call recordings made on Maximiser OS platforms with Vision Reports, allowing them to be easily managed, searched for and played-back when ever necessary. Details of the Call Recording ­ including the ability to “click & play” ­ are included with the full call logging record of each call.
 
Vision Record seamlessly integrates mandatory and/or manual call recordings made on Maximiser OS platforms with Vision Reports, allowing them to be easily managed, searched for and played-back when ever necessary. Details of the Call Recording ­ including the ability to “click & play” ­ are included with the full call logging record of each call.
  • Optimal solution for mandatory call recording.
  • Single or Multi-site coverage.
  • Fully integrated with Maximiser OS for end-point, mobile and trunk recording.
  • Centralised recording storage/archive.
  • Encrypted Recordings for security.
  • Compliance with FCA and PCI DSS requirements.
  • Fully integrated with Vision Reports for;
  • Comprehensive Search engine
  • Notification of recording with playback
  • Recording activity report log
  • Playback/Download/Email
  • Permissions based access for security.

 

SpliceCom Statistic

SpliceCom deliver Advanced Business Communication solutions for every type of organisation, irrespective of their industry, size or geography.

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