SpliceCom Support
We believe it is fundamental that you have access to reliable support when you need it most.
We have a range of different support options available to suit your individual requirements. Whether you are looking to pay as you go, pay monthly or a fixed price basis, we want to ensure you have the right support solution available. We can also design levels of support to suit the exact needs of your business; from large business enterprises right down to smaller teams of 3 or 4 employees.
- Engineer call-outs - If faults can't be resolved remotely, we can despatch an engineer asap.
- Helpdesk facility - with a dedicated direct dial line it’s just like having an in-house professional helpdesk, but at a fraction of the cost!
- 24/7/365 coverage - Whatever the time of day or night, your customers will be fully supported.
- Online Support portal - Which allows our customers to log and track faults. Faults can be logged via telephone, web or email.
Silver Support
Days: Monday-Friday (excluding Bank Holidays)
Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).
Gold Support
Days: 7 days a week (excluding Bank Holidays)
Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).
Platinum Support
Days: 24 / 7 / 365
Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).
Contact Us
Contact us today for help or advice on your IT & telecoms and receive a FREE Costa!
0345 313 11 11 | info@silver-lining.com