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SpliceCom Support

We believe it is fundamental that you have access to reliable support when you need it most.

We have a range of different support options available to suit your individual requirements. Whether you are looking to pay as you go, pay monthly or a fixed price basis, we want to ensure you have the right support solution available. We can also design levels of support to suit the exact needs of your business; from large business enterprises right down to smaller teams of 3 or 4 employees.

  • Engineer call-outs - If faults can't be resolved remotely, we can despatch an engineer asap.
  • Helpdesk facility - with a dedicated direct dial line it’s just like having an in-house professional helpdesk, but at a fraction of the cost!
  • 24/7/365  coverage - Whatever the time of day or night, your customers will be fully supported.
  • Online Support portal - Which allows our customers to log and track faults. Faults can be logged via telephone, web or email.

Telephony

silverSilver Support

Days: Monday-Friday (excluding Bank Holidays)

Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).

goldGold Support

Days: 7 days a week (excluding Bank Holidays)

Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).

platinumPlatinum Support

Days: 24 / 7 / 365

Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).

 

Silver Lining’s team is highly professional and personable and their support and maintenance contract works extremely well for us as a small organisation, allowing us to get on with what we do best!

Dan David, Head of IT, Fusion People

 

SpliceCom Statistic

SpliceCom deliver Advanced Business Communication solutions for every type of organisation, irrespective of their industry, size or geography.

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