PCI-DSS | Silver Lining | IT & Telecoms Specialists

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PCI DSS Compliance

The industry's fully managed, proven award winning PCI compliance solution. We work with clients and partners who share the challenge of ensuring card payment transactions are processed in a compliant way. When it comes to your customers, data security is your top priority.

Our solution ensures PCI compliance for your voice transactions and protects your business from fraud; we ensure no card information is ever seen or heard by the call recipient. This is achieved without interruption to the phone conversation and without any need to pause, suppress or manipulate voice recordings.

This technique delivers cost savings by reducing the number of PCI controls required and simplifying auditing and management.

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What is PCI-DSS?

Payment Card Industry Data Security Standards (PCI-DSS) is an internationally recognised set of technical and operational requirements designed to protect cardholder data.

Failure to comply with the PCI-DSS runs the serious risk of costly fines and damaged customer relationships. If you business is taking credit card payments over the phone you are required to comply with PCI-DSS.

Our PCI solution: how it works

Step 1:  The customer calls your contact centre and the conversation with the agent continues as normal.

Step 2:  The customer chooses to make a card payment.

Step 3:  The customer enters their card details using their telephone keypad ensuring no sensitive information is verbalised or captured by call recording systems.

Step 4:  The customer's card details are sent to the payment provider.

What are the benefits of our PCI compliance solution?

Our PCI compliant DTMF clamping solution offers an improved experience while ensuring PCI-DSS, FCA and other regulatory demands are met. It also delivers a lists of benefits including:

  • Remove your contact centre from PCI-DSS scope
  • Protect your brand, employees & customers from data fraud
  • Stay compliant with the latest standards
  • Total resilience and assured DR protection
  • Uninterrupted agent/customer interaction & call recording
  • Rapid implementation
  • No impact on operational performance
  • Proactive support to suit you, including 24/7 helpdesk



PCI-DSS Compliance Infographic

Get the vital statistics you need to know about PCI-DSS and how it affects your business.

View Here


How does PCI affect your business?

There are a variety of methods that companies could use to avoid problems.

 Read More


PCI DSS Frequently Asked Questions

We have put together a list of frequently asked questions to help you understand PCI DSS.

Read More


DTMF Clamping  Explained?

Find out what DTMF Clamping is and how it can help ensure your business is PCI compliant.

DTMF Explained

We needed a solution that removed our Contact Centre from PCI scope and transferred the risk to a specialist partner. Silver Lining delivered and exceeded our needs and expectations in one wrapped solution.

James Fairhurst, Former CIO for Hastings Direct



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