Number Management | Silver Lining | IT & Telecoms Specialists

 0345 313 11 11 | info@silver-lining.com

Not logged in | Login

Support search
Number-management-banner-with-text

Contact Us 

Phone Number Management System

The management of incoming voice traffic is important to customer focused organisations. From moving offices, to redirecting unanswered calls to alternate locations to diverting calls to mobile devices, we have the technology to help businesses route traffic with minimal effort.

To achieve customer satisfaction goals and improve organisational performance, companies must ensure calls are delivered and handled efficiently at all times. Our number management service can deliver resilient and flexible number management for incoming calls which can improve how calls are delivered and managed across your organisation.

Through the use of an intuitive business portal, companies can seamlessly manage the day-to-day delivery of incoming calls (regionally or globally), as well as managing an unforeseeable incident or voice continuity/disaster recovery events. 

Number Management

 


What is number management? 

The professional management of inbound calls is a must for customer-facing organisations, helping you handle calls both in and out of normal business hours and maintain a professional, efficient service. A Number Management solution is ideal if you have a busy reception and call centres; You receive large volumes of inbound calls; You experience regular peaks in your inbound traffic or suffer from downtime and lost calls; You want to enhance to provide a better call queuing experience; or if  you want to provide tailored messages where queuing is unavoidable.


What are the benefits of number management? 

An intelligent number management system can help you manage your call traffic efficiently and effectively amongst many other benefits including: 

  • Our expert advisors will guide you through the options and help to create a solution that’s right for your business
  • Access to a range of complementary call handling solutions to help improve service and better manage costs
  • You can manage your numbers and associated services easily through a simple-to-use online interface
  • Choose numbers that imply local presence, a prestigious address, or premium rated numbers
  • You can also implement multiple disaster recovery options
  • Scales easily to accommodate growing volumes
  • Extensive reporting technologies available
  • Receive free, on-hold music

Voice

Responsive Reporting

Online reporting that allows you to respond to business changes instantly, on an intuitive platform.

Voice

Reduced Set Up costs 

No additional hardware or integration, means no maintenance issues and reduced set up costs.

Voice

Achieve Customer Satisfaction

On hold music, messages and information will help create the right company image and leverage sales.

Voice

Access Anytime, Anywhere

Manage your calls on any device from any location with our secure, password protected, online portal.

Silver Lining has saved us around £40,000 per year. Our MPLS is 10 times faster at most sites, and our Internet pipe is over 400x faster.

Dan Davis, Head of IT, Fusion People

Complete-communications-system-on-a-single-platformA complete communications platform

SpliceCom’s MAP (MultiApp Platform), is now included in our extensive portfolio of products and services.

          Read Article >         

Coffee Cup

Contact Us

Contact us today for help or advice on your IT & telecoms and receive a FREE Costa!

Contact Us