Phone Number Management System
The management of incoming voice traffic is important to customer focused organisations. From moving offices, to redirecting unanswered calls to alternate locations to diverting calls to mobile devices, we have the technology to help businesses route traffic with minimal effort.
To achieve customer satisfaction goals and improve organisational performance, companies must ensure calls are delivered and handled efficiently at all times. Our number management service can deliver resilient and flexible number management for incoming calls which can improve how calls are delivered and managed across your organisation.
Through the use of an intuitive business portal, companies can seamlessly manage the day-to-day delivery of incoming calls (regionally or globally), as well as managing an unforeseeable incident or voice continuity/disaster recovery events.
What is number management?
The professional management of inbound calls is a must for customer-facing organisations, helping you handle calls both in and out of normal business hours and maintain a professional, efficient service. A Number Management solution is ideal if you have a busy reception and call centres; You receive large volumes of inbound calls; You experience regular peaks in your inbound traffic or suffer from downtime and lost calls; You want to enhance to provide a better call queuing experience; or if you want to provide tailored messages where queuing is unavoidable.
What are the benefits of number management?
An intelligent number management system can help you manage your call traffic efficiently and effectively amongst many other benefits including:
- Our expert advisors will guide you through the options and help to create a solution that’s right for your business
- Access to a range of complementary call handling solutions to help improve service and better manage costs
- You can manage your numbers and associated services easily through a simple-to-use online interface
- Choose numbers that imply local presence, a prestigious address, or premium rated numbers
- You can also implement multiple disaster recovery options
- Scales easily to accommodate growing volumes
- Extensive reporting technologies available
- Receive free, on-hold music
Online reporting that allows you to respond to business changes instantly, on an intuitive platform.
Reduced Set Up costs
No additional hardware or integration, means no maintenance issues and reduced set up costs.
Achieve Customer Satisfaction
On hold music, messages and information will help create the right company image and leverage sales.
Access Anytime, Anywhere
Manage your calls on any device from any location with our secure, password protected, online portal.