0345 313 11 11 | info@silver-lining.com

Not logged in | Login

Support search
Horizon Support

Contact Us

Horizon Support

We believe it is fundamental that you have access to reliable support when you need it most.

We have a range of different support options available to suit your individual requirements. Whether you are looking to pay as you go, pay monthly or a fixed price basis, we want to ensure you have the right support solution available. We can also design levels of support to suit the exact needs of your business; from large business enterprises right down to smaller teams of 3 or 4 employees.

  • Engineer call-outs - If faults can't be resolved remotely, we can despatch an engineer asap.
  • Helpdesk facility - with a dedicated direct dial line it’s just like having an in-house professional helpdesk, but at a fraction of the cost!
  • 24/7/365  coverage - Whatever the time of day or night, your customers will be fully supported.
  • Online Support portal - Which allows our customers to log and track faults. Faults can be logged via telephone, web or email.

Horizon

silverSilver Support

Days: Monday-Friday (excluding Bank Holidays)

Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).

goldGold Support

Days: 7 days a week (excluding Bank Holidays)

Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).

platinumPlatinum Support

Days: 24 / 7 / 365

Response Speed: Within 4 hours of Customer Service receiving the fault report for a complete system failure (i.e. At least 90% of extension users are unable to make or receive outside calls). Within 8 hours of Customer Service receiving the fault report for a partial system failure (i.e. at least 50% of users can make or receive outside calls).

 

Silver Lining’s team is highly professional and personable and their support and maintenance contract works extremely well for us as a small organisation, allowing us to get on with what we do best!

Dan David, Head of IT, Fusion People

 

Horizon Statistic

Horizon can be used with a range of handsets from a choice of manufacturers; it’s not tied to one type of manufacturer or hardware and can also be connected through an easy-to-use desktop client.

Coffee Cup

Contact Us

Contact us today for help or advice on your IT & telecoms and receive a FREE Costa!

Contact Us