Contact Centre Telephony Solutions
Most Call Centres are unique. Your Call Centre must be able to deliver on your unique selling proposition or your business success may be restricted. Your call centre is the initial point of contact for your most valuable asset - prospects and customers. Providing great customer service will help these relationships develop and grow but the delivery of an efficient operation means much more than just maximising call-flow, optimising call handling and minimising the number of abandoned calls.
We can help you enhance agent and supervisor productivity, enabling customer requests to be handled quickly and efficiently, allowing your management team to focus on business process improvement tasks. With our solution you can simplify your call centre operations through the use of technologies that seamlessly integrate with your existing IT infrastructure and deploy them reliably across multiple locations.
Our solution ensures PCI compliance for your voice transactions and protects your business from fraud; we ensure no card information is ever seen or heard by the call recipient. This is achieved without interruption to the phone conversation and without any need to pause, suppress or manipulate voice recordings.
We deliver fully integrated, multi-vendor call recording solutions for all types of businesses across all industry sectors. If your business uses a phone system then you will know there are times when being able to record a conversation can be very beneficial.
The management of incoming voice traffic is important to customer focused organisations. From moving offices, to redirecting unanswered calls to alternate locations to diverting calls to mobile devices, we have the technology to help businesses route traffic with minimal effort.
We deliver fully integrated, multi-vendor solutions that include; call recording; number management and reporting systems via a single relationship. We provide our clients with realtime reports & statistics that allow you to maximise productivity and improve customer service.
Our auto attendant is a highly customisable service system that can be quickly and easily configured by non-technical staff using simple telephone and web-based interfaces. Our call answering, queuing and messaging service can instantly improve the flow of communication across an entire business, we can even write your scripts for you.