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When putting a caller on hold, what do you ask?:
When taking a caller off hold, what should you say?:
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What item(s) listed below are considered OK while answering the phone?:
Why would you ask the caller for their phone number?:
When leaving a voicemail, what is most important?:
You're talking to a colleague and the phone rings. What do you do?:

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Get yourself heard

It may seem obvious, but good telephone etiquette requires that the person on the other end of the phone understands you.

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