Avaya Contact Centre
Provide advanced unified communications and contact center solutions throughout your enterprise. Now you can integrate and deliver voice, video, data, and web communications applications and services to your team anywhere¯whether they’re in the office, or on the go.
With a platform that delivers rock-solid reliability and remarkable adaptability, you can support new collaboration capabilities, applications, and customer services immediately. Choose from more than 700 features and an ever expanding, customisable applications portfolio. Plus, count on unrivaled scalability and flexibility to support everything from click-to-dial video conferencing to sophisticated contact center systems, in locations from small branches to corporate headquarters.
And as needs change and your business grows, continue to expand your communications functionality in ways you never would have imagined.
1. Cost Effective
Streamline communications with a single solution. Scale across locations large and small, reduce overhead costs for administration, dynamically optimise bandwidth, virtualise your core communications capabilities, and keep everyone connected regardless of location.
Configure your platform for up to 99.999% availability. Keep your business communications and customer contact solutions up and running, providing a dependable and consistent link between your enterprise and the outside world.
3. Investment Protection
Continue moving forward across digital, IP, and SIP-based solutions with core and application upgrade paths that renew and extend your investment.
Avaya Aura Performance Center Reporting
1. Analyse the Voice of the Customer
Identify key words and phrases in your recorded voice content with advanced phonetic search technology. Use the data to improve the customer experience, regulatory compliance, and business development. Get quick access to reports through a web-based interface.
2. Analyse Contact Centre Trends
Collect and analyse volumes of detailed data about how customer calls flow through your contact centre, from queuing and routing to a caller’s interaction with the agent. Use the analysis to decide how to optimise contact centre performance and the customer experience.
3. Access Information at a Glance
Analyse information using performance dashboards. Drill down from a top-level overview through the team level, and down to an agent-level. Customise your dashboards to suit your business needs.
Avaya Contact Recording