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News : The future of business mobile phones

The future of business mobile phones

Mobile phones are big business ­ more than 93 per cent of UK adults either own or use a mobile phone, according to Ofcom. Therefore, mobile phones are big for business; many small firms rely on mobiles to power their company, whether it’s to keep in contact with clients or to enable consumers to chat with staff members.

But what does the future hold for business mobile phones? Will they stick around, or will another form of communication take over?

The office is disappearing

Flexible working is becoming far more common, and people are less keen to stay at one desk all day. In fact, only 14 per cent of UK employees want to work in an office in the future, according to PricewaterhouseCoopers (PwC).

After all, flexible working is extremely beneficial to both employees and employers. It allows employees to complete tasks on their commute, work at a café whilst meeting with a client, and better juggle their work/life balance. Workers get more tasks done, and they’re happier, which means they’re far less likely to take time off or look for jobs elsewhere. In fact, the Academy of Management found that happier workers feel “embedded” within a company and are therefore less likely to leave ­ a trend that increases with time of service.

Businesses can also save a lot of money by introducing flexible working. A Vodafone study revealed that UK employers could save up to £34 billion annually by lowering overhead costs and freeing up desk space. This money could, and should, be invested in technology that enables employees to work flexibly.

This means there’ll be a bigger demand for business mobile phones than ever, as it may be the easiest way for everyone (fellow employees and clients included) to stay in contact.

Indeed, in some professions, a mobile is the only way for employees, employers and customers to stay in contact. Couriers, for example, will often have a business mobile phone so that customers can contact them during their round to ask when their parcel will be delivered and if the time can be changed to something more suitable. That’s not so easy with an email or landline phone.

Mobile coverage is increasing

Smaller businesses that cannot afford to set up city-centre base may suffer from poor mobile coverage now, but that’s soon to change. The government is increasingly putting pressure on mobile phone companies to boost coverage in rural areas, which will aid businesses as well as consumers.

4G coverage is also continuously improving, and 5G could be with us by 2020. Having constant access to work emails will be vital to small business employees on the move who only have their business mobile on hand, so this tech will help too.

We at Silver Lining believe the future of business mobile phones is bright, and if you want to ensure your competitors don’t leave you back in the past, check out the mobile services we can offer you.


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