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How our PCI compliance solution works

As the PCI-DSS compliance rules and regulations continue to evolve in an attempt to protect credit card users and businesses from fraudulent activity, the need for technology to mitigate the cost implications and complexities is amplified.

When a customer gives their paymnt details over the telephone, they are choosing to put significant trust in an organisation.  The ability to guarantee that customers’ details are going to be safe is essential for any business that handles payments in this way. The only way to provide real payment security for your customers is to separate your contact centre agents from being exposed to critical credit and debit card data recording technology.

Recognising the need for businesses to be able to provide this payment assurance to consumers, Silver Lining Convergence deliver a robust and easy to implement on-site solution which delivers cost-effective and simple PCI-DSS compliance. Providing a new approach to tackling the traditionally costly, complicated and time consuming compliance processes, Silver Lining's solution works seamlessly with existing software and phone systems and can be installed in any contact centre where agents need to handle customer card payments. The PCI Pro™ Appliance solution completely removes the contact centre from PCI-DSS scope, whether agents are working on-site or remotely, giving organisations the confidence that they are meeting PCI-DSS compliance requirements and reducing the risk of fines.

Silver Lining's solution uses DTMF (Dual Tone Multi-Frequency) clamping technology, which enables customers to enter their card details directly into the telephone keypad, without anyone ever seeing, hearing or being able to store the sensitive data.

Transactions can take place at any point during the call, and as advisors are no longer exposed to cardholder data, they can remain on the call throughout the payment process.

As neither the advisor nor the call recorder ever receives any of the card details, either verbally or via DTMF, calls can be recorded in full to deliver a complete audit trail for compliance purposes.

If you are interested in our PCI compliance solution please contact us for more information on our extensive portfolio of proven PCI solutions for the contact centre on 0845 313 11 11 or info@everycloud.eu

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