0845 313 11 11 | info@silver-lining.com

Not logged in | Login

Support search
News-banner-with-text
News : Inbound/outbound non-geo number charges are changing

Inbound/outbound non-geo number charges are changing

PDF - Ofcom changesHave you heard of Ofcom's upcoming changes to non-geographic numbers taking place in July? (If you need a refresher, take a look at our news article and accompanying PDF flyer.) We've received some important updates from our supplier, which will affect your inbound and outbound call charges. These are detailed below:

Inbound changes


0800

As many of you will already know, regulation changes coming into effect on the 1st July 2015 will result in calls to 0800 numbers from mobiles being free of charge. After a consultation, the mobile carriers were able to convince the regulator that it costs more to deliver an 0800 call across a mobile network and as such managed to negotiate a higher call delivery charge. The carriers had to then work out how to recoup these additional charges and reviewed whether to do so by implementing an increased aggregated 0800 rate, or by adding a new tariff band for calls to an 0800 from a mobile network. Talk Talk have decided to implement a new tariff band. As a result of this change, a new tariff charging band is being introduced and a new associated call rate. This charge band will be for calls from mobile networks to 0800 numbers. Although the new regulation comes into effect on the 1st July, Talk Talk are still working on the implementation of the new charging band and will not have the new charging band in place in time for the new regulations to take effect. As a result of this, your current 0800 rate will remain unchanged at this time. As soon as Talk Talk have completed the work to implement the new charge band, a notification email will be sent to you with the details of the charge band and the implementation date. This is likely to be communicated sometime in June with an expected effective date of sometime in August or September.

0844/0843

There are also changes to the provision of revenue generating numbers in that the service cost is being broken down and made clearer for the consumer. As a result most existing 0844 and 0843 numbers are being re-banded. Most BT and Talk Talk numbers currently in the 5 pence per minute banding are being re-rated to 7 pence per minute. Any numbers being re-banded to 7 pence per minute will be subject to the following change in rebate from the 1st July 2015

7ppm

Day

+£0.004

 

Eve/Wknd

-£0.0035

It is worth noting that while all Talk Talk and most BT 0844/0843 numbers currently in the 5 pence band will be moving to the 7 pence band, the banding of the numbers is controlled by the originating network provider. Therefore if you have ported numbers from other networks, the band that your numbers is in after 1st July 2015 will be dependent on the originating provider. It is important you are aware of which band your numbers are in as from 1st July 2015 you will be required to notify customers the pence per minute charge of calling your number.

0845/0870

A few years ago, regulation changes on 0845 and 0870 resulted in a change to the cost of calling and the subsequent out payments from those calls. The charging structure on 0845 and 0870 has been changed once again and as with 0844/0843 numbers the cost of calling these numbers has been changed. Talk Talk are rating the cost of calling these numbers at 3 pence per minute. Instead of you paying to receive calls on these numbers you will now receive a rebate. However as with 0844/0843 you will now be required to advertise the cost of calling these numbers to your customers.

The new rates applicable to Talk Talk 0845 and 0870 numbers from the 1st July 2015 are:

Service Charge Price Point

Period

Charge / (Rebate)

3ppm

Day

(£0.0106)

 

Eve

(£0.002)

 

Wknd

(£0.002)

It is worth noting that while all Talk Talk 0845 and 0870 numbers will be in the 3 pence band, the banding of the numbers is controlled by the originating network provider. Therefore if you have ported numbers from other networks, the band that your numbers is in after 1st July 2015 will be dependent on the originating provider. It is important you are aware of which band your numbers are in as from 1st July 2015 you will be required to notify customers the pence per minute charge of calling your number 

 

Outbound


Following the Ofcom review into revenue generating numbering, we now have the details of the 80 new core pricing bands that are being created for the rating of outbound calls to non-geographic numbers.
 
The price bands cover the cost of calls to all 084, 087 and 09x numbers.
 
The mapping of a number to a price band is controlled by the originating carrier of that number. They determine the price band which dictates the pence per minute charge, your service provider (e.g. Silver Lining) will bill you based on that price band with either a separate access charge, or the access charge blended into the pence per minute rate.
 
Some carriers will be charging you the pence per minute price band plus an access charge for each of these call bands. For simplicity Silver Lining are just charging a flat rate pence per minute for the charge bands and these are detailed HERE

Some important notes:

  • All existing price bands (e.g. g6 etc) will no longer be used.
  • Previous restrictions on 0870 numbers being revenue generating no longer applies.
  • 0870 numbers will from the 1st of July be banded by the originating carrier into a price banding the same as other 084 and 087 ranges.
  • 0845 numbers are also now being banded in the same way as 0870 and can be revenue generating.
  • The originating carrier determines which band their non-geographic numbers are rated in and not Silver Lining. Not all carriers have yet issued their band mappings.

If you have any further questions, don't hesitate to  Contact Us

 


Share this on social media:

 

Back to ListingPreviousNext

Video Case StudyCustomer Success Story

We support Fusion People with their IT and telecommunications. Watch how they made an annual saving of 40%.

     Watch the Video >     

Coffee Cup

Contact Us

Contact us today for help or advice on your IT & telecoms and receive a FREE Costa!

Contact Us

X