Call recording has a wide range of uses; call centres predominantly use this technology for recording conversations with customers for training and compliance reasons. For example if a customer calls claiming they are entitled to compensation or a free upgrade to a service following a previous call when this was not offered or discussed you then have proof that this was not the case. This goes a long way to preventing any fraudulent activity by customers and serves to prove that industry compliance standards are being followed and observed. Another reason why call recording is useful for call centres is as a tool to train new employees - there are always difficult callers so new agents need to be ready and know how to handle awkward customers. Call recording makes this possible. 

Call recording can also provide benefits in other areas of the business - for example if a business partner calls you to provide details of an upcoming meeting but you fail to note the details, this feature enables you to re-access the call and ensure no details are missed. Call recording is also a useful tool in a conference environment - for example if someone is unable to attend a conference call they can listen to the recording and be up to speed with everything that was discussed without having to consult another attendee. It also allows the call to be reviewed to ensure nothing is missed allowing for less time comparing notes and more time working on customer requirements. 

For more information on Call Recording please visit our call recording webpage or contact our sales team at info@everycloud.eu / 0845 313 1111