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News : Silver Lining presenting at UK's premier payment security summit

Silver Lining presenting at UK's premier payment security summit

PCISilver Lining Convergence Ltd in partnership with Ultra Communications are presenting at the UK's premier payment risk and security summit the PCI Portal 2014 - Securing the Contact Centre, on the 17th September 2014.

This PCI Portal 2014 event provides delegates with expert advice to help companies improve security within their contact centres and simplify the management of both existing and new call centre challenges.

Silver Lining offers the industry’s most extensive portfolio of proven PCI solutions for the contact centre.

Our PCI Pro Portfolio includes:

  • PCI Pro ­ On Premise
  • PCI Pro ­ Cloud
  • PCI Pro ­ IVR

Our advisor-assisted solutions enable advisors to assist customers throughout the payment process, minimising confusion and reducing the chance of customers ending calls before their transactions are complete. They work by collecting and suppressing the audible tones generated as customers enter their card details into their telephone keypads (called DTMF clamping).

The advisor simply prompts the customer to enter each piece of card information - and is automatically informed on screen whether the customer card details are valid or not. When all details are validated, the PCI solution sends them direct to the chosen payment gateway, bypassing the call recording, advisor and PC, thus ensuring the advisor is not in scope for PCI compliance.

This technique ensures an improved experience for both customer and advisor while ensuring PCI-DSS, FCA and other regulatory demands are met. It also delivers cost and time saving savings by significantly reducing the number of PCI controls required and simplifying auditing and management.

Contact us today for more information on our extensive portfolio of proven PCI solutions for the contact centre 0333 003 8000


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