DTMF Masking | Silver Lining | IT & Telecoms Specialists

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What is DTMF Clamping?

This simply means no DTMF tones are heard on the call when the customer types in their card details. When the customer is pressing in their long card number our solutions provides a same tone ticking sound instead of the different tones range of tones you usually hear when pressing the number on the kep pad. 

With this solution the agent and customer can continue to speak during the card payment process whilst the customer simply inputs their card details using their telephone keypad.

This type of solution will enable all calls to be 100% recorded whilst completely de-scoping the agents, the business and the centre from PCI compliance.

Customers will also feel confident that their card details are not being viewed, heard or stored anywhere within the organisation but still continue to be looked after by the agent during the whole call, thereby increasing their customer experience.

For a demonstration or to learn more about our PCI solutions contact us today

Become PCI compliant today

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What are the benefits of our PCI DTMF Clamping?

Our PCI DTMF Clamping solution ensures PCI-DSS, FCA and other regulatory demands are met. It also delivers a lists of benefits including:

  • Customers feel confident that their card details aren't being viewed, heard or stored within the organisation.
  • Calls can be 100% recorded whilst completely de-scoping the agents, business and the centre from PCI compliance.
  • Protects your brand, employees & customers from data fraud.

For a demonstration or to learn more about our PCI solutions contact us today Become PCI compliant today


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PCI-DSS Compliance Infographic

Get the vital statistics you need to know about PCI-DSS and how it affects your business.

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How does PCI affect your business?

There are a variety of methods that companies could use to avoid problems.

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PCI DSS Frequently Asked Questions

We have put together a list of frequently asked questions to help you understand PCI DSS.

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How our PCI Solution works

Take a look at our simple explantation of how our PCI solution can remove your business from scope. 

How it works

We needed a solution that removed our Contact Centre from PCI scope and transferred the risk to a specialist partner. Silver Lining delivered and exceeded our needs and expectations in one wrapped solution.

James Fairhurst, Former CIO for Hastings Direct

 

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