Our online support portal allows our customers to log and track faults. Faults can be logged via telephone, web or email and the online portal will automatically generate a ticket reference, allowing you to know when our highly skilled friendly team of engineers are taking care of your problem.
Each request is given an SLA depending on the log type and our operations team have real time wall boards to monitor requests and service levels to ensure that all calls are responded to in a timely fashion.
You the customer can also log into our online support portal to view all current and historical tickets, update tickets with comments and run SLA reports.
If you're a Silver Lining customer but haven't been issued your support portal login details - or you've forgotten them - simply contact our support team on 0844 372 1121 or email us at firstname.lastname@example.org and we'll be happy to help.
Call: 0844 372 11 21
Pay-as-you-go or fixed monthly rates available to suit your individual needs.
Our online support portal allows our customers to log and track faults.
24 hour support helpdesk or Business hours support available to suit you.
Highly experienced engineering team & friendly help desk.
75% of Mobile Security Breaches Will Be the Result of Mobile Application Misconfiguration
Contact us today for help or advice on your IT & telecoms and receive a FREE Costa!