We provide a Remote Support and Helpdesk Service package. Our approach is to provide one contact point for all problems including support on all you IT and telephony.
Our remote service is available as a standard service from 8:00am to 6.00pm daily. Our highly skilled friendly team of engineers are on hand to help with all of your IT and telephony issues.
Each request is given an Service Level Agreement (SLA) and our operations team have real time wall boards to monitor requests and service levels to ensure that all problems are responded to in a timely fashion.
Weekend Remote Support
Silver Lining provide a weekend support service, which is in addition to standard support agreement. Out of hours support requests are automatically routed to a standby engineer. Extra hours of cover and 24 x 7 cover can be discussed with and built into a Service Level Agreement (SLA) on award of the contract, should they be required.
Pay-as-you-go or fixed monthly rates available to suit your individual needs.
We can access your computer and provide support, anytime, anywhere
24 hour support helpdesk or Business hours support available to suit you.
Highly experienced engineering team & friendly help desk.
75% of Mobile Security Breaches Will Be the Result of Mobile Application Misconfiguration
Contact us today for help or advice on your IT & telecoms and receive a FREE Costa!