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1st Line Support Engineer

Support 4

Annual Salary: £15,000 - £18,000, depending on experience
Working hours: 40 hours per week
Vacancy Location: Fareham

A fantastic opportunity has arisen for the requirement of a 1st Line Support Engineer to work in our ISO Accredited Business. You will be expected to provide 1st line support to a variety of end users located all the UK and Europe!
The ideal candidate will have excellent customer service skills with the ability/ passion to research and resolve technical issues which enter the Support Desk. Be a high self-motivated and directed individual with a keen attention to detail and creative problem-solving abilities. A fundamental part of this role is to possess a strong customer service orientation and the ability to work in a team-oriented, collaborative environment along with the ability to prioritise and execute tasks in a high-pressure environment.


•    First point of contact for all incidents/requests via email and phone calls
    Escalating issues when appropriate
•    Provide efficient and professional customer support at all times
    Perform and maintain daily system checks
    Updating IT records and documentation to the ISO Standard
    Site Visits where appropriate
    Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment.
    Participating in a 24/7 on call rota

Skills Required:

•    Previous experience in an IT Support role would be advantageous
•    Basic Knowledge of Microsoft Operating Systems/Firewalls/Routing and Switching/PBX systems would be preferred but not essential
    An interest in working in a fast-paced helpdesk
•    Ability to schedule own workload prioritising to meet the business’ needs
•    Good communication skills and an excellent telephone manner


    Free onsite parking
•    20 Days Holiday per year including bank holidays, plus 1 day each year you are in service
    Training courses provided for the right candidate

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