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First Line Support Engineer

Support 4Annual Salary: £13,000 - £16,000, depending on experience
Working hours: 40 hours per week
Vacancy Location: Fareham

A fantastic opportunity has arisen for the requirement of a 1st Line Support Engineer to work in our ISO Accredited Business. You will be expected to provide 1st line support to a variety of end users located all the UK and Europe!

The ideal candidate will have excellent customer service skills with the ability/ passion to research and resolve technical issues which enter the Support Desk. Be a high self-motivated and directed individual with a keen attention to detail and creative problem-solving abilities. A fundamental part of this role is to possess a strong customer service orientation and the ability to work in a team-oriented, collaborative environment along with the ability to prioritise and execute tasks in a high-pressure environment.

Experience is not required but would be beneficial.

Responsibilities:

  • First point of contact for all incidents/requests via email and phone calls
  • Escalating issues when appropriate
  • Provide efficient and professional customer support at all times
  • Perform and maintain daily system checks
  • Updating IT records and documentation to the ISO Standard
  • Site Visits where appropriate
  • Installation/Maintenance/Configuration of a variety of Infrastructure, Networking and Telephony Equipment.
  • Participating in a 24/7 on call rota


Skills Required:

  • Previous experience in an IT Support role would be advantageous
  • Basic Knowledge of Microsoft Operating Systems/Firewalls/Routing and Switching/PBX systems would be preferred but not essential
  • An interest in working in a fast past helpdesk
  • Ability to schedule own workload prioritising to meet the business’ needs
  • Good communication skills and an excellent telephone manner

Benefits:

  • 20 Days Holiday per year including bank holidays, plus 1 day each year you are in service
  • Pension scheme

Driving licence advantageous

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