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3rd Line Project Support Manager

Strategic Review

We have an exciting opportunity for a talented 3rd Line IT and Telecoms Support Engineer, in a fast-paced, growing IT and Telecoms Managed Services company based in Whiteley, Fareham, to become a key member of our busy team.

To work within a developing and expanding support environment. We are looking for someone with a flexible approach to undertake new project work as well as general user and infrastructure support. 

The role will be approximately 40% - 50% project focused with the remaining time being spent on escalated 3rd line support.

In order to be considered for this role, you'll need to demonstrate strong technical skills and some project management / installation experience with the below:

  • Windows Server 2008/12 
  • Microsoft Exchange 2003/07/13
  • Network Design
  • Active Directory 
  • Citrix
  • Virtualisation

Main Duties and Responsibilities:

Project rollout and Support Ticket management to defined SLA's
Meeting with clients to determine requirements, time scales and creation of SOW
Documentation of solutions / project for support or clients
IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft and VMware.
Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
Support services for HP Switches, Juniper firewalls and Cisco routers including ISP Lines
Remote access solution implementation and support: Sonicwall VPN and Terminal Services.
Installation and support of backup solutions Veeam.
Call Escalation and management to key partners (Microsoft, VMware, Sonicwall, HP, etc)
Include in a 24/7 on call monthly roster for select key clients

Other Essential Skills required

  • Excellent interpersonal and communication skills
  • Energetic and quick thinking personality
  • A High attention to detail, methodical and organised
  • Very adaptable
  • Full Driving Licence
  • Knowledge of telecoms and unified convergence

Full Time: 08:30-17:30 or 09:00-18:00

Salary: £30,000.00 to £32,000.00 per annum

Apply for 2nd/3rd Line Senior Project Manager

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