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1st Line Support Engineer

Annual Salary: £15,000 - £18,000, depending on experience
Working hours: 40 hours per week
Vacancy Location: Fareham

A fantastic opportunity has arisen for the requirement of a 1st Line Support Engineer to work in our ISO accredited business. You will be expected to provide first line support to a variety of end users located all across the UK and Europe!

The ideal candidate will have excellent customer service skills with the ability/passion to research and resolve technical issues which enter the Support Desk. Be a highly self-motivated and directed individual with a keen attention to detail and creative problem-solving abilities. A fundamental part of this role is to possess a strong customer service orientation and the ability to work in a team-oriented, collaborative environment, together with the ability to prioritise and execute tasks in a high-pressure environment.

Responsibilities:

•    First point of contact for all incidents/requests via email and phone calls
•    Escalating issues when appropriate
•    Provide efficient and professional customer support at all times
•    Perform and maintain daily system checks
•    Updating IT records and documentation to the ISO standard
•    Site visits where appropriate
•    Installation/maintenance/configuration of a variety of infrastructure, networking and telephony equipment
•    Participating in a 24/7 on-call rota

Skills Required:

•    Previous experience in an IT support role would be advantageous
•    Basic knowledge of Microsoft operating systems/firewalls/routing and switching/PBX systems would be preferred but not essential
•    An interest in working in a fast-paced helpdesk
•    Ability to schedule own workload prioritising to meet the business’ needs
•    Good communication skills and an excellent telephone manner

Benefits:

•    Free onsite parking
•    20 days' holiday per year including bank holidays, plus 1 day each year you are in service
•    Training courses provided for the right candidate

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